Raman Roy, Chairman & Managing Director, Quatrro

Raman is widely regarded as the Pioneer and "Guru" of the BPO industry in India. He is fondly referred to as the "Father of the Indian BPO Industry". He has played a pivotal role over the last 16 years in promoting Indian BPOs and proving that India can be a preferred location for Remote Processing.

Raman is a pioneer four times over, having successfully led the BPO initiatives of American Express, GE (now Genpact) and Spectramind (now Wipro BPO) before starting Quatrro in mid 2006. Raman was the CEO of GECIS, the Business Leader for American Express’ BPO business and the Founder and CEO of Spectramind.

Raman is now the Founder, Chairman and Managing Director of Quatrro. Raman conceptualized and implemented the BPO and business strategy for all four companies.

Raman launched Quatrro to focus on high end BPO services with a mix of incubation and acquisition led strategies. These have been targeted at the underserved areas with a focus on the uncontested market spaces.

Quatrro has successfully built businesses in Analytics, Risk Management, Interactive Entertainment Services, Knowledge Management, Legal, Mortgage, Finance and Accounting and more. Quatrro has also launched a branded technical support service targeted at mid market and the end customer. In addition Quatrro has taken over the BPO business of Flextronics India (earlier Hughes BPO); acquired the Finance Process Outsourcing (FPO) arm of RSM McGladrey USA,;entered the Games and Entertainment industry with the acquisition of UK’s Babel Media; acquired a significant majority stake in Scope e-Knowledge Center, one of India’s largest information research and analytical companies; acquired the Mortgage platform and back office of Preferred Financial Group USA; and acquired a 40% stake in Annik Technology Services India, one of the Largest Market Research BPO companies. Quatrro also has a Joint Venture, AuxiCogent, with John Keells Holdings, Sri Lanka’s largest conglomerate, to pioneer the BPO industry in Sri Lanka.

Raman, with a guiding philosophy of enhancing the success rate of nascent businesses, is a founding member of the "Band of Angels," a group of investors which has a passion to enable these businesses to create, scale and add value, while also addressing the current acute shortage of funds available for start-ups. Raman is also a member of the Managing Committee for the Global Services Magazine, a publication focused on strategies for sourcing people, processes and technologies.

Raman is deeply involved in shaping the future of the BPO industry in India, China, Mauritius and Sri Lanka. He is a member of the Executive Committee of NASSCOM, Chairman of the BPO committee of ASSOCHAM, in addition to being a member of various committees formed by the central government and state-level governments. These include committees formed by various industry associations such as NASSCOM, CII and ASSOCHAM. Raman was recently appointed to the high powered Working Group formed by the Indian Prime Minister’s Office for making recommendations on improving the supply of suitable talent to the IT & BPO sectors.

Raman is a rare example of a living practitioner of the BPO industry having created many successes and overcome
many challenges. As a tribute to his contribution to the creation of the BPO industry in India Raman has been awarded the Dataquest Pathbreaker Award in 2002, the 2006 CfE Management Development Institute Award for Corporate Entrepreneurship and the Trailblazer Award for individual achievement at the Shared Service + Outsourcing: 2007 Global Conclave. Raman has also been awarded the Indiatimes BPO award under the category "Most significant contributor to the industry" among others. He was recently felicitated by the Institute of Economic Studies with the "Udyog Rattan 2007" award. Raman has participated in directly creating 35,000+ jobs in India and indirectly enabling the employment of over 700,000+ people by his pioneering efforts that led to the creation of the BPO industry.

Raman is a Chartered Accountant and a Chartered Management Accountant with a doctorate in Management
Accountancy. In his career spanning 30+ years, he has handled roles in Finance, Consulting, Operations and General Management with equal ease. He has a very hands-on approach to business and has first-hand experience and rare insights into servicing markets as diverse as North America, Europe, Japan, Asia Pacific and Australia.

Vishal Chadha, Head – Manufacturing Sector, India Business Unit, Infosys Technologies Limited
Vishal heads the Indian Manufacturing sector for Infosys Technologies Limited. He has over 12 years of experience in the industry and has been with Infosys with over 7 years in several roles. Prior to Infosys, he was in the US for 4 years and did stints with Deloitte Consulting, Microsoft Corporation and with Nimble Technology. He has also worked for a year with Britannia Industries in Mumbai.

Vishal has spoken at several industry events on topics like Aerospace & Defense Offsets, MRO and on ERP trends.

Vishal is an MBA from Indian Institute of Management (IIM) Lucknow and a Chemical Engineer from Indian Institute of Technology (IIT) Delhi.

Professor (Dr.) Suman K. Mukerjee, Director, J.D. Birla Institute

Professor Suman K. Mukerjee is the Director, J.D. Birla Institute, (Affiliated to Jadavpur University), Birla School of Management and All Institutions under Sukriti Education Society. Visiting Professor, Newcastle Business School, Northumbria University, UK since 2004.

He is a member of Indo British Scholars’ Association and Fellow, All India Management Association. Environmental Fellow, USAEP (under USAID).

He graduated with Economics (Honours) and postgraduated in Economics from St. Xaviers' College, Kolkata (1967-70) and St. Stephens College, Delhi (1970-72). Then, he was Fellow, Agricultural Economics Research Centre (1971-72) and Research Scholar-Delhi School of Economics (1972-75). He received his doctoral degree in Economics from Jadavpur University (1988).

He has more than 38 years of teaching and research experience at home and abroad including Delhi University Colleges, IIT (Delhi), St. Xavier College, Calcutta. Thereafter, he was Professor, Xavier Labour Relations Institute (Jamshedpur). Asian Delegate of Asia Foundation to the World Bank Conference, 1994. He was invited as International Observer at Mr. Bill Clinton's White House Conference on Small Businesses,1995. Visiting Professor of Economics and Management, Sellinger School of Business and Management, Loyola College, Baltimore, USA 1994, 1995. He was a British Council sponsored 'visitor' to British Universities for talks and seminars 1990, 1995. He researched in the SME Sector, Development Planning Unit, University of London. Till 1999, he was Professor, IISWBM Calcutta. He has also served as a guest faculty to Simmons College, Boston, IIM Calcutta, National Institute of Human Development, Presidency College, Calcutta.

Recipient of 'Rashtriya Vidya Saraswati Puraskar' 2006 [Nov 2007]

As a resource person to UGC's Open University Program for National Telecasts he was presented 18 programs on Economic Development. He authored 'The Text book of Economic Development', an Orient Longmans Publication, Consultant to Business Standards for `Perspective 2000’ and later to Hindustan Times for 'Perspective 2002'– a page dedicated to key management issues, he was a columnist to Education Times – Times of India, Supplement.

He was an invited speaker at the 'Global SME Summit' jointly sponsored by Ministry of Finance, in association with NSCI and Small Industries Development Bank of India and City of Ballarat, Australia as the Partner City. He was an invited speaker at The Higher Education Summit 2007 organised by FICCI. [Dec 2007] He was invited at Green Park Hotel, Chennai at "Manage 2008" to speak on "Personal leadership Values for the New Indian". Resource Person, Rajiv Gandhi Foundation, Delhi, subject expert, Project Steering Committee, Buxa Tiger Reserve Project, (World Bank Project). He has served as Economist/Economics Advisor/Consultant to several leading corporate houses. He served as Industrial Environmental Coordinator: (CEMSAP) - Government of West Bengal project aided by ODA, UK. He has been an Economic Consultant to NCAER. As Director (Consulting) Ernst & Young Pvt Ltd he has advised many corporates on Management and Policy matters.

Dr. Mukerjee is a prominent public speaker and TV personality. He has represented his alma mater: St. Xavier's College, St. Stephen's College, Delhi and Delhi School of Economics in National Debates and Seminars. He was Chairman of Calcutta Doordarshan `Youth Times’ debates, Anchor, Calcutta Doordarshan, General Election Analysis 1997. Invited speaker, The Telegraph National Debates 1999 and 2001. Quizmaster, AIMA, National Management Quiz, 1999, 2001-2002 and 2003 and "Green Biz Quiz" organized by American Centre 2002 to 2009.